Operations consulting, marketing strategy, and workflow automation for businesses ready to scale without adding headcount.
So you can do what you actually do.
The Problem
You're too busy working in your business — to work on it.
These are the patterns I see most.
Scaling Beyond Yourself
The admin, intake, and follow-ups are taking more time than the actual work. Every new client means the same manual steps all over again.
Running on Manual
Client info scattered across apps and folders. Documents filled by hand. No central view. Every new client means the same steps repeated — and things are slipping through.
Invisible Online
No website working for you, no reviews building trust, no presence beyond word of mouth. Nothing is generating business while you sleep.
Drowning in Options
Everyone's selling you a tool, a platform, a subscription. You can't tell what's worth it and what's a waste of money.
The Process
Simple. Thorough. Yours.
01
I Listen
A discovery session where you walk me through your business. I ask the questions you haven't thought to ask yourself.
02
I Map
Every workflow visualized. Every bottleneck identified. Every marketing gap flagged. Priorities ranked by impact.
03
I Build
Systems, automations, website, and brand foundation — configured on your accounts, connected, and ready to run.
04
I Evolve
Your business grows, your systems grow with it. Ongoing management keeps everything tight and compounding.
How It Works
Three phases. One system.
Each phase stands alone — but the compounding value comes from the full stack.
Phase 1
Discovery & Strategy
I dissect how your business actually runs — every touchpoint, every handoff, every bottleneck. You get a complete operational and marketing assessment with a prioritized plan to fix what's broken and build what's missing.
What you get
Full process flow mapping of your business operations
Gap analysis: manual bottlenecks, automation opportunities, marketing blind spots
Brand and digital presence assessment
Prioritized recommendations organized by impact and effort
Technology stack recommendation with cost breakdown
Written proposal with implementation timeline
FormatOne-time
Timeline1–2 weeks
IncludesDiscovery + deliverables
Phase 2
Implementation & Build
I take the strategy from Phase 1 and build it. Smart forms, client tracking, document automation, communication workflows — plus your brand foundation: website, visual identity, and digital presence. Everything is built on your accounts. You own it all.
Digital intake forms with conditional logic and task generation
Centralized client tracker / CRM configured to your workflow
Document templates with auto-population
Communication templates and automation workflows
Google Business Profile setup and optimization
System training and walkthrough
FormatProject
Timeline4–8 weeks
IncludesFull build + training
Phase 3
The Extra Hour
Your ongoing operational and marketing partner. I maintain your systems, manage your online presence, and continuously find new ways to give you back time. All platform subscriptions included — you pay one number, I handle everything.
What you get
Ongoing system maintenance, updates, and optimization
Form and template modifications as workflows evolve
Automation troubleshooting and expansion
SEO monitoring, Google review strategy, and content guidance
Marketing performance tracking and recommendations
Monthly strategy check-in
All platform subscriptions included
FormatMonthly retainer
CommitmentMonth-to-month
IncludesEverything + subs
About
Enterprise thinking. Small business heart.
Antoine Michael
Founder, 13AM
Nearly 15 years of experience across multiple large Fortune 500 companies, mid-sized organizations and startups.
That experience taught me a clear lesson: the gap between how a business runs and how it could run is almost always bigger than the owner thinks. And closing that gap doesn't require enterprise budgets — it requires someone who knows what to look for, what tools actually work, and how to build systems that stick.
What makes my approach different: I have education and real work experience in both art & design and business operations — which gives me the rare ability to think creatively and strategically at the same time. Your systems actually work, and your brand actually looks like it belongs to a real business.
I built 13AM to bring that clarity and execution to the businesses that need it most — the ones doing great work but leaving growth on the table because their operations and brand infrastructure haven't kept up.
Operations
Process mapping, workflow design, gap analysis, system integration, efficiency optimization
Strategy
Market opportunity identification, competitive positioning, growth planning, business development
Marketing & Brand
Brand identity, digital presence, content strategy, SEO, review generation, positioning
Technology
AI automation, CRM configuration, form design, document automation, platform selection
Ready to get your time back?
Book a free 20-minute call. Tell me where you're stuck. I'll tell you if I can help.